FAQ – BAOBAB INT

We have developed a convenient Fitting Assistant to assist you in finding the perfect size for your needs. You can locate it on the product page, just below the size options. Our Fitting Assistant is designed to guide you towards selecting the size that best suits you. Simply follow the instructions provided, and it will help ensure an optimal fit for your chosen Baobab. You can check our size guide by clicking here
Pre-order refers to purchasing an item that is not currently available for immediate shipping but is in the process of being crafted. Orders placed as pre-orders are estimated to be delivered within 10 business days from the date of purchase.
If you have placed an order with a mix of pre-order and available items, the complete order will be dispatched once the pre-order item becomes available.

Upon completing your purchase, you will receive a confirmation email. Once your order is shipped, we will send you a tracking number that allows you to track the delivery. If you have an account with Baobab, you can log in to your account to track all your orders.
In case you don't receive the tracking number, you can contact us at hello@baobab.co.co
Once your order is confirmed, it is not possible to make changes before delivery. Our warehouse processes orders promptly.
We do not offer nor accept order cancellations.

Please note that, we offer free-shipping for all U.S. orders above $300 USD.
Standard / $20.00 USD / 3-4 Business Days + 2-3 business days for processing
Our standard order processing time is 2-3 business days, which includes verifying availability and conducting credit verification. Once your order has been shipped, you can expect to receive it within an estimated timeframe of 5-6 business days from the shipping date.
Asia and Middle East / $25.00 / 5-6 Business Days + 2-3 business days for processing
Europe / $20.00 / 5-6 Business Days + 2-3 business days for processing
Latin America / $10.00 / 3-4 Business Days + 2-3 business days for processing
Singapore / $30.00 / 5-6 Business Days + 2-3 business days for processing
Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.
Please note that once an order has been processed, we are unable to modify the shipping address. If you have any concerns or need further assistance, please don't hesitate to contact our customer support team at: hello@baoabab.com.co

Please note return labels are $25 for U.S. and $35 for the Rest of the World.
We accept returns on all our non -discounted pieces within 15-days of delivery. Items must be in original condition and packaging with tag and hygiene seal remaining in place. Items must not have been worn, washed or altered in any way.
You can process your US return here.
You can process your Rest of the World return here.
We do not take exchanges, and you will be refunded to your original payment method.
For U.S. returns, you can initiate the return process by clicking here.
For international returns (excluding the U.S), please click here.
Please note that at the moment we can only process exchanges for U.S orders.
You can process your U.S exchange by clicking here.

Frequent Questions