Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding holidays). During collection launches or sale periods, processing times may be slightly longer.

Shipping Times & Rates

We ship worldwide via trusted carriers such as DHL, FedEx, and local postal partners. Estimated delivery times are as follows:

  • United States: 3–4 business days
  • North & South America: 4–5 business days
  • Europe: 5–6 business days
  • Asia, Africa, Eastern Europe & Middle East: 6–8 business days

Shipping rates are calculated at checkout based on your location and order weight.

Free Shipping – USA
We offer free shipping within the United States on orders over $400 USD, excluding taxes and shipping fees. The offer is applied automatically at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your delivery in real time.

Rejected or Undelivered Shipments

If an order is rejected by the recipient or cannot be delivered due to incorrect information or the recipient being unavailable, the customer will be responsible for any reshipping or return costs.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at hello@baobab.com.co so we can help resolve the issue as quickly as possible.

Order Changes & Cancellations

Once an order has been confirmed, we are unable to modify or remove items, or change delivery addresses. However, you may request an exchange or return once your order is delivered, in accordance with our return policy.

Please note: Once an order is placed, it cannot be canceled, as our warehouse begins processing orders immediately. If you have any concerns, contact us at hello@baobab.com.co.

Duties & Taxes

Recipients are responsible for any applicable customs duties and taxes, as determined by their country’s customs authorities. These fees must be paid upon delivery.

If an order is rejected due to unpaid duties or taxes, the customer will be held responsible for return or reshipping costs. 

If you're unsure whether you may be subject to customs fees, we recommend contacting your local customs office before placing your order.